Return & Refund Policy – Svaran.com
At Svaran, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
1. Return Policy
Eligibility for Returns:Products must be returned within 15 days from the date of delivery.
Items must be unused, in the original condition, and with all tags, packaging, and invoices intact.
Products eligible for return include apparel, accessories, and non-perishable goods. Perishable items, personal care products, and customized products are not eligible for returns.
How to Return:To initiate a return, please email our support team at support@svaran.com with your order number, product details, and the reason for the return.
Our team will guide you through the return process and provide you with the return address.
2. Refund Policy
Refund Processing:Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7-10 business days.
Shipping Charges:Shipping charges are non-refundable. The customer will bear the return shipping cost unless the return is due to a defective or incorrect item sent by us.
3. Exchanges
If you would like to exchange a product for a different size or color, please initiate a return as per the instructions above and place a new order for the replacement item.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@svaran.com with photographic evidence.
We will provide you with a full refund or replacement, including the return shipping cost.
5. Non-returnable Items
Some items cannot be returned. These include:Perishable goods (food, flowers, etc.)
Personalized or custom-made products
Gift cards
6. Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to reach out to us at:Email: support@svaran.com
Phone: +91-7009938836(Available Monday to Saturday, 9 AM to 6 PM IST)
Thank you for shopping with Svaran.com!p